Returns & Exchanges

Due to the perishable nature of our artisanal chocolates, Kakawa Chocolate House cannot accept returns on food items; however, we are committed to ensuring your complete satisfaction with every order.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please immediately examine your chocolate shipment for any signs of damage or heat exposure during transit.

• 2.
  Contact Customer Support

  If your order is damaged or incorrect, email our team within 48 hours of delivery with your order number and clear photographs of the product.

• 3.
  Review Process

  Our chocolatiers will review your claim to determine if a replacement or store credit is warranted based on our quality guarantee.

• 4.
  Resolution Delivery

  Approved claims will result in a complimentary replacement shipment or a digital gift card issued to your account within 3-5 business days.